Shipping policy
Shipping policy
Delivery destinations
We currently deliver only to addresses within Japan.
Delivery outside Japan is not available.
Shipping methods
You can choose from the shipping methods shown at checkout, depending on your order, the size and weight of the products, the delivery address, and the information on the product page.
Our main shipping methods are:
- Letter Pack Plus
- Parcel delivery
- Other shipping methods shown at checkout
Available shipping methods may be limited by the size, quantity, and combination of items in your order.
Shipping charges
Domestic shipping charges within Japan are shown when you place your order, based on your order and shipping method.
For delivery within Japan, product prices include international shipping and import-related costs. Domestic shipping charges within Japan are shown separately when you place your order.
If free shipping conditions are shown on a product page or at checkout, those conditions apply.
Dispatch times
In-stock items are normally dispatched within 3-7 business days after your order is confirmed.
Pre-order items, imported items, and items arranged through our purchasing service are normally dispatched approximately 4-7 weeks after release or arrival.
If a product page states a specific estimated dispatch time, that information takes priority.
Dispatch times may change due to production at the manufacturer or supplier, changes to release dates, stock arrivals, international logistics, customs clearance, weather, or carrier conditions.
Long-term pre-orders may take several months or more to dispatch. Estimated dispatch times are stated on the product page.
Combined and separate shipments
If one order includes items with different release dates, arrival times, or estimated dispatch times, we generally dispatch the order once all items are available.
If you need an item sooner, please place separate orders for items with different estimated dispatch times.
Combining limited-quantity items, items with bonuses, or long-term pre-orders with other items may affect purchasing arrangements, storage, or bonus eligibility.
If you purchase items together that are marked as ineligible for combined shipping on their product pages, we may split the order, request changes, or cancel the order at our discretion.
Delivery of imported products
We may import and sell, or arrange the purchase of, general merchandise and character goods sold in China for customers in Japan.
Products are arranged according to availability from overseas manufacturers, suppliers, official stores, and partners. Stock availability, release dates, arrival times, specifications, bonuses, and terms of sale may change.
As these are imported products, delivery estimates may change due to international logistics, customs clearance, or domestic delivery.
Outer boxes and packaging
For imported products, outer boxes and packaging may develop scuffs, dents, crushed corners, tears, or stains during manufacturing, inspection, international transport, customs clearance, or domestic delivery.
Outer boxes and packaging are intended to protect the product. Damage to them is not eligible for return or exchange if it does not affect use of the product itself.
Extended absence, refused deliveries, and incorrect addresses
If a dispatched parcel is returned because of an extended absence, an incorrect address, or refusal to accept delivery, the customer is responsible for the shipping charges and fees required to resend it.
If we are unable to contact you for a certain period, we may cancel the order and issue a refund after deducting the shipping charges, handling fees, payment processing fees, and other costs actually incurred.
Delivery address details
Please enter your delivery address, name, telephone number, postal code, and other information accurately when ordering.
If incomplete or incorrect delivery information causes delays, returns, or reshipping, the customer is responsible for the resulting shipping charges and fees.
Publication and revision date
Established June 14, 2026