Shipping policy

Effective November 1, 2026
Last updated November 10, 2026

Delivery destinations

This policy applies to orders ASTALIE accepts for delivery to Germany, France, the Netherlands and Belgium. Check the product page and checkout for availability at your address, available shipping options, and any item or destination restrictions.

When your order ships

Check each product page for its dispatch schedule. Ready-to-ship items are dispatched after order confirmation. Pre-order items and items awaiting procurement are dispatched after the official store releases or supplies them and we have prepared them for shipment. A supplier's release date, our dispatch date, and the date you receive the parcel are separate milestones.

When items in one order have different dispatch dates, we normally send them together once all items are ready. If the items cannot travel together, we will explain the available options. We will ask for your agreement before making a material change to your order or charging extra for a split shipment.

We will send tracking details after dispatch. If we expect to miss the dispatch or delivery schedule, we will email you with an update and your options. If we cannot supply an item, we will notify you and refund the affected amount under the Refund Policy.

Delivery to the European Union

We will deliver within the period agreed when you order, including a longer period you agree to for a pre-order. If no delivery period was agreed, we will deliver within 30 days of the contract being made. If we miss the delivery deadline, you can ask us to deliver within an appropriate additional period and cancel for a refund if we miss that deadline too. You may cancel without granting more time if we refuse to deliver or if timely delivery was essential in the circumstances or you told us before ordering that the agreed deadline was essential.

Shipping charges and import taxes

Standard shipping to Germany, France, the Netherlands and Belgium is EUR 13. No order-value free shipping applies.

Shipping charges are shown separately at checkout before you place your order. ASTALIE arranges import customs clearance and pays the import duties and import taxes for orders covered by this policy. We do not charge you separately for these duties or taxes. If a carrier asks you to pay an import charge on a covered order, please contact us so we can resolve it.

If customs clearance requires additional information, we will tell you what is needed and how to provide it. See our Privacy Policy for how we handle personal information.

Delivery address and returned parcels

Please check the recipient's name, address, postal code and contact details before ordering. If you need to make a change, email support@astalie.com promptly. We will tell you what can still be changed and explain any applicable cost before you agree to it.

If a parcel is returned because of an incorrect address, a missed delivery or a refusal, we will check what happened and explain the options. If the issue was caused by information you provided or a missed delivery for which you were responsible, we may ask you to cover actual return or reshipping costs where the law and the agreed terms allow. We will tell you the amount and get your agreement before paid reshipping. We cover costs caused by our own errors.

If tracking shows that a parcel was delivered but you have not received it, or if your parcel arrives damaged, incomplete or with the wrong item, email support@astalie.com with your order number. We will investigate and explain the next steps under the Refund Policy.

ASTALIE is responsible for explaining this policy. Your rights under applicable law are not affected.